The Spence Guarantee

Canadian Guarantee
  • When you choose diamond jewelry from Spence, you enjoy the peace of mind that comes with the industry's most comprehensive purchase protection. Here is an overview of our Guarantee.
  • Lifetime Protection Against Loss – diamond replacement at any one occasion for chips, cracks or separation from mounting;
  • Lifetime Trade-Up Allowance – full credit center diamond trade-up towards anything valued at 150% of original price;
  • Change Your Style of Mounting – free solitaire ring swaps of equal value for 1 year;
  • Cleaning & Examination of Claws – free cleanings and examinations for life;
  • Ring Size Adjustment – free ring resizing for 1 year from the date of purchase;
  • Repairs – free jewellery repairs for 1 year due to workmanship or material defects;
  • Lifetime Masterpiece Guarantee – the accurate carat weight of your diamond and the karat gold of your ring are guaranteed for a lifetime;
  • Satisfaction Guaranteed – full refunds for 30 days;

And finally, we guarantee you won’t find a better guarantee anywhere else. Ready to take another look at your diamond ring now?

Ring Insurance

When you buy a ring at Spence we provide you with an appraisal certificate that can be used for insurance purposes. We encourage you to talk to your insurance company about your options, as oftentimes rings up to a certain amount are covered under home insurance policies. Any reputable insurance provider will accept our appraisal certificate as an official verification of value.

No Payment, No Interest

Qualified buyers can take advantage of a 6-month “no payment no interest” plan through Wells Fargo. These terms require a 20% down payment and $40 processing fee.

What if you don’t like the ring?

Basically, you have 3 options at this point:

  1. You can trade-up for a bigger center diamond (forever)
  2. You can get a full refund (30 days)
  3. You can exchange the setting of the solitaire ring

Tell her you would marry her all over again

Relive the magic of the day you two became one by trading in her original engagement diamond for the one you wished you could have given her the first time. Spence will give you full credit towards any new stone valued at 50% greater than your original purchase price.

Of course, diamond earrings, pendants and bracelets also make touching anniversary gifts. Between our full-credit upgrade, return and solitaire setting exchange, you really can’t go wrong if you need to come back in and make it right.

The Spence Guarantee spelled out for you in detail:

Lifetime Protection Against Loss

If your original diamond (up to 2.10 carat) chips, cracks or separates from its original Spence mounting , and your ring is in good condition,we will replace the diamond free of charge on any one occasion.Simply bring your ring in to any Spence location for inspection by an authorized representative every year to qualify. All repairs recommended as a result of these inspections must be completed by our representatives to maintain this warranty.

Our mens bands are guaranteed as well.

  • Lifetime Trade-up Allowance

At any time, your original Spence center diamond can be fully credited towards a new item, provided the new item has a value at least fifty percent greater than the original purchase price. Trade-ins cannot be accepted on a used setting or mounting. Simply return your diamond in its original condition to Spence, with the original sales receipt and guarantee certificate.

Have a look at our engagement rings.

  • Change Your Style of Mounting

You may change the style of your original solitaire diamond ring for another style of equal value, free of charge, within one full year of the date of purchase.

Other things guys need to know about Spence.

  • Cleaning and Examination of Claws

We will professionally clean and examine your original Spence jewellery, free of charge, anytime you visit one of our stores.

Learn more about diamonds and know exactly what you are buying with a diamond education from Spence.

  • Ring Size Adjustment

We will gladly adjust the size of your original Spence diamond ring, free of charge, on any one occasion, within one year of the date of purchase.

  • Workmanship Guarantee

Spence rings are handcrafted by our master jewellers.We will guarantee your ring mount against any defects in material and workmanship for one year of the date of purchase.If any defects are found during this period, we will be glad to provide all neccessary repairs free of charge.

  • Lifetime Masterpiece Guarantee


Our diamonds are cut, polished and set by master craftsman whose skill makes your diamond jewellery exceptional.We guarantee the accurate carat weight of your diamond and the karat gold of your mounting for a lifetime, as long as you allow only Spence jewellers to work on it.


  • Satisfaction Guaranteed

If for any reason you are not completely satisfied with your purchase from Spence, simply bring it back in its unaltered, original condition with the original receipt within 30 days of the order date, and we will gladly refund your money. Returns on Made to Order rings are subject to a one hundred dollar design cancellation fee. Sorry, special orders are exempt from returns.

The Spence Guarantee is solid as a rock and the in-store experience is completely different than any other diamond store you’ve ever set foot in. But why read about it when you can save time by setting up an appointment to browse in person.

Would you like to see even more reasons to buy your diamond at Spence?

Ready to come see us? Find a Spence near you.