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Frequently asked questions

Contact About Your Order

Have a question about an order or how online ordering works? The FAQs below show the quickest ways to reach the right team at Spence, check showroom hours, and book time with a Certified Diamond Specialist.

For questions about an online order or the online ordering process, contact Spence’s Online Orders team at onlineorders@spencediamonds.com. Showroom hours and locations are available here. Walk-ins are welcome; appointments can be booked online.

FAQ

Q: How do I contact Spence about my order or the online ordering process?

A: Please contact us at onlineorders@spencediamonds.com.

Q: What are Spence Diamonds’ showroom hours?

A: Showroom hours vary by location. Visit our store locator to check current hours for your nearest showroom.

Q: How do I book an appointment at Spence Diamonds?

A: You can book an appointment online or call your nearest showroom directly. Walk-ins are welcome.

Dreaming of a larger diamond?

Our online preview shows centre diamonds up to 2 carats, but your diamond possibilities go well beyond that. For a larger diamond, visit a Spence showroom to hand-pick your diamond to match your vision.