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Shipping policy

Spence ships online orders across Canada in discreet, secure packaging, with clear delivery timing so you know when to expect your order.

Shipping Destinations

Spence ships online orders throughout Canada, excluding Quebec.

We do not currently ship to the United States or internationally.

We are also unable to ship to PO Boxes, APO addresses, or FPO addresses.

Shipping Costs

Spence offers free FedEx shipping on online orders across Canada, although rural shipping fees may apply depending on your location and deliverability.

Any applicable shipping charges will be communicated as part of the order process.

Shipping Carrier

All online orders are shipped via FedEx.

Delivery Times

Orders typically arrive within 5 to 9 business days.

Delivery estimates are based on normal delivery conditions and do not include weekends, holidays, or unforeseen courier delays. Your estimated delivery date may also change if you update your delivery option or shipping details after placing your order.

Discreet Packaging

Your order will arrive in Spence-branded packaging inside a generic FedEx shipping box or padded envelope.

For added confidentiality and discretion, the FedEx shipping label will identify the sender as a discreet sender name rather than Spence Diamonds.

Shipment Coverage

All orders shipped via FedEx include coverage while in transit.

If your package is lost or arrives damaged, please contact our Online Orders team for assistance.

Contact Us

For questions about an online order or shipment, contact: onlineorders@spencediamonds.com

Dreaming of a larger diamond?

Our online preview shows centre diamonds up to 2 carats, but your diamond possibilities go well beyond that. For a larger diamond, visit a Spence showroom to hand-pick your diamond to match your vision.