Made-to-Order Process
Every Spence engagement ring is handcrafted to order.
It starts in the showroom, where you choose the design and diamond that feel right for you. Then our artisans in our Vancouver studio craft your ring by hand — for you and you alone. Most rings are ready within two to three weeks.
Since 1978, we’ve made every engagement ring to order by hand in Canada. We also buy, import, and manufacture in-house, helping eliminate layers of middlemen so we can deliver exceptional diamonds and better value.
Exceptional quality, uncompromising ethics, and environmental sustainability remain part of how we do things. The result is a ring made specifically for you, not one pulled from a shelf.
Made-to-order. Handcrafted just for you.
How It Works
Three steps, no pressure, no surprises. Choose a setting that feels right. Choose your diamond with expert guidance. Then let our Vancouver studio bring your ring to life.
Step 1Pick Your Ring
Try on 2,500+ settings in our open showroom. No glass cases, no waiting for someone to find a key, just pick up the ones you like.
Choose Your Diamond
Sit down with an expert who'll show you exactly what you're paying for and why. No upsell, no jargon; just the right stone at the right price.
Expertly Crafted to Order
Once you've decided, our Vancouver artisans craft your ring to order. Nothing pulled off a shelf. Just your ring, made for you.
Frequently asked questions
Can't find the answers you're looking for? Contact us for more help
Most rings are ready 2 weeks from the day you approve the design. Need it sooner for a proposal date? Tell us upfront and we'll let you know if it's doable before you order, not after.
Yes. You choose both in-showroom, side by side, before anything goes into production. No surprises when it arrives.
Once it's in production, changes get harder. Canceling a made-to-order ring carries a $100 design cancellation fee, it doesn't work like a standard return. Contact us for more details.
Every made to order ring includes one free resize within a year of your purchase date.
Standard purchases: 30 days, unaltered condition, original receipt, full refund.
Made-to-order rings: a $100 design cancellation fee applies instead of a straight refund.
Either. Walk in with a number in mind, or walk in with nothing and a Diamond Consultant will show you options in the price and quality range that fits, no push toward the most expensive stone in the case.
Every diamond comes with access to its GIA Facetware report, viewable yourself under a professional grading light and 10x Gemscope before you commit.
We have a wide selection of rings that fit every timeline, book an appointment with us you to discuss your options!