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FAQs

Pricing
What is your pricing based on?

Our pricing has three components: your center large diamond, ring mount and small diamonds in the ring mount (if applicable). Each component is up to you – your ring, your choice! Our large center diamond pricing reflects our standard of superior cut and high quality. Learn more about the 4Cs at Spence here.

What is your “Starting At” price based on? The “As Pictured” price?

For most of our styles, the “Starting At” price shown for each style is based upon a design created with an Artisan Created Diamond of 0.50 carats, one of the most sought after diamond sizes. The “As Pictured” prices are based on styles set with a diamond of I colour and VS2 clarity, set in 14 karat gold. Please visit one of our Spence showrooms and a certified Diamond Consultant will support you with selecting your unique special diamond.

Your prices online are based on Artisan Created Diamonds - do you still carry Earth Mined Diamonds?

Rest assured – the choice is yours! Whether you’re looking for an Artisan Created or Earth Mined Diamond, we will find a diamond in the price and quality range you have in mind. With only a finite supply available, our Earth Mined Diamonds are stunning and rare. They are consciously mined and hand reviewed to ensure we only offer our clients the best of the best.

Many of our clients prefer Artisan Created Diamonds as they are socially and environmentally responsible. And due to our unparalleled access to supply and constant technological innovation, you can get a significantly larger diamond for the same price.

What if I want to change the size of the center diamond/my budget doesn’t fit the “As Pictured” price?

Most styles can be made to fit a wide range of investments and can be set with diamonds smaller or larger than what is shown. We welcome you to meet with one of our certified Diamond Consultants to find a diamond in the price and quality range you have in mind.

Pick Up in Store
How much is pick up in store?

Pick up in store is free of charge.

Where can I pick up my order?

You can choose to pick up your order from any of our 8 locations across Canada. Click here to find your nearest store.

How do I know when to pick up my order?

You will receive an order confirmation email advising that your order is being processed. When your order is ready for pick up, one of our friendly staff will give you a call advising that your order is now ready in store. Please do not attempt to pick up your order prior to receiving this call as your order may not be ready at the location selected.

How long does it take to process my order?

Typically, orders will be take between 3 – 5 business days to process before they are ready for pick up at your selected location.

Please DO NOT attempt to pick up your order unless you have received a call from our store advising you to do so.

Shipping

How much is shipping?
We offer Free Delivery Canada wide – although rural shipping fees may apply based on your location and deliverability.
Where do you ship?

We ship everywhere in Canada with the exception of Quebec.

Can you ship to a PO Box, APO or FPO address?

Unfortunately, we are unable to ship to any PO Box, APO or FPO addresses.

Will my order be packaged discreetly?

Your order will come in Spence branded packing within a generic FedEx shipping box or soft padded envelope. For confidentiality and discretion, your FedEx shipping label will show your order was shipped from JSW Management instead of Spence Diamonds. We don’t want to ruin any surprises!

How will my order be shipped?

All orders are shipped via FedEx.

When will I receive my order?

Typically, orders will be delivered within 5 – 9 business days.

* Delivery standards are based on normal delivery conditions. Above delivery timeline does not include weekends, holidays and any unforeseeable delays on the courier’s end (including, but not limited to, acts of God, epidemics, labour disruptions, equipment failures or unanticipated surges in volume). Estimated delivery date may be delayed if a change of delivery option or shipping details was submitted on the customer’s end

Returns

What is your return policy?

If for any reason you are not completely satisfied with your jewelry purchase from Spence, simply bring it back within 30 days of the date of purchase in its unaltered, original condition with the original paperwork and receipt, and Spence will gladly refund your money. 

How do I return a purchase?

Contact our Online Orders team at [email protected] or simply drop by one of our physical locations to initiate a return. You will need to provide your order number, contact details and reason for return.

How will I be refunded?

Refunds are processed the same way you initially paid for your order. For card payments, your refund will be credited into the same account your payment originated from.

When will I receive my refund?

Refunds will be issued within 7 business days of receiving and processing the physical return.

Contact us about your order

If you have any other questions about your order or the online ordering process, please contact us at [email protected]

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